Account Manager, Client Engagement – Adoption

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee a portfolio consisting of approximately 150 established commercial real estate (CRE) client accounts

• Serve as the main point of contact for client interaction, engagement, retention, and growth

• Enhance client value realization and drive adoption by leading onboarding assistance and continuous engagement

• Collaborate with Sales Executives to identify upsell and cross-sell opportunities

• Work with internal teams to promptly resolve client issues and ensure a smooth customer experience

• Utilize CRM and customer success tools to monitor engagement and assess account health

⛳️ Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales in a SaaS or B2B setting

• Proven experience in managing client relationships and achieving outcomes

• Knowledge of balancing client relationships with retention, expansion, and revenue responsibilities

• Strong sense of curiosity, energy, and accountability

• Familiarity with CRM tools (e.g., Salesforce) is advantageous

🏝️ Benefits

• Competitive salary

• Incentive and bonus programs

• Comprehensive rewards package focusing on mental, physical, and financial wellness

• Opportunities for professional development