Account Manager, Business Information

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• The Account Manager plays a key role in managing and enhancing relationships with current clients and their intermediaries.

• This position emphasizes client retention, revenue enhancement, customer satisfaction, and discovering new business prospects within designated accounts.

• Establish and nurture robust relationships with clients and intermediaries through consistent communication.

• Act as the primary contact for assigned accounts.

• Address client inquiries and concerns promptly and professionally.

• Conduct regular business reviews with clients to evaluate performance, set goals, and explore opportunities.

• Design and implement account strategies to facilitate client retention and expansion.

• Oversee renewals and sustain profitable client relationships.

• Identify prospects for cross-selling and upselling additional Coface products and services.

• Track client activity, usage, and portfolio performance.

• Assess data and trends to pinpoint risks and potential growth avenues.

⛳️ Requirements

• A Bachelor's degree is preferred.

• A minimum of 5 years of experience in Account Management, Customer Success, Sales, or Client Relationship Management.

• Experience in Credit Insurance, Risk Management, Financial Services, SaaS, FinTech, Trade Finance, or related fields is advantageous.

• Excellent communication and relationship-building capabilities.

• Strong analytical and problem-solving skills.

• Ability to analyze business data and provide insightful recommendations.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

• Familiarity with CRM systems is preferred.

• Capability to work independently while effectively collaborating with cross-functional teams.

• Exceptional organizational and time-management skills.

• Detail-oriented, proactive, and focused on customer needs.

🏝️ Benefits

• Occasional travel to clients is required.