Account Manager, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and nurture relationships with designated client accounts

• Serve as the primary contact for client inquiries, issues, renewals, and account updates

• Track client usage, adoption rates, and overall account health

• Recognize at-risk accounts and formulate action plans to enhance engagement

• Organize and conduct regular client check-ins, renewal discussions, and quarterly business reviews

• Collaborate with clients to comprehend their objectives, challenges, and workflows

• Spot opportunities for upselling, additional devices, training, integrations, or expanded usage

• Work closely with Sales, Product, Onboarding, and Support teams to address client concerns

• Document client activities, communications, and next steps in HubSpot

• Assist in renewal discussions to uphold strong retention rates

• Collect client feedback and relay insights internally to enhance the product and customer experience

• Attain an expert-level understanding of current products and become knowledgeable about new offerings

• Travel to conferences, trade shows, and client locations as necessary.

⛳️ Requirements

• 3+ years of experience in account management, customer success, or sales

• 3+ years of experience in managing renewals and expansion opportunities

• Demonstrated success in meeting renewal targets and upsell quotas

• Excellent communication and relationship-building abilities

• Comfortable engaging with clients through email, phone, and video calls

• Capable of managing multiple accounts, priorities, and follow-ups simultaneously

• Organized, proactive, and detail-oriented

• Able to learn and explain software or technology products effectively

• Strong problem-solving abilities and a professional approach to difficult client conversations

• Proficiency in English required; Fluency in French required

• Manage 75% English-speaking accounts and 25% French-speaking accounts

• Experience with HubSpot is a plus

• Background in delivering client presentations, demos, or business reviews is advantageous

• Experience in construction, steel fabrication, manufacturing, SaaS, or technology is beneficial

🏝️ Benefits

• 15 vacation days

• Company-wide holiday week closure during Christmas

• 5 paid sick days

• Flexible schedule

• $2,000 CAD tech stipend after Year 1

• Comprehensive medical and dental package

• Company retreats

• Fully remote work environment

• Travel opportunities