Account Manager – Behavioral Health

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise and enhance the overall customer satisfaction and profitability for assigned clients.

• Execute and oversee the successful implementation of customer programs, which include communication strategies, customer training, issue resolution, and utilization reporting.

• Exhibit a comprehensive understanding of clients' business operations, human capital, and benefits concerns.

• Retain and expand your portfolio by achieving customer satisfaction ratings and recognizing upselling opportunities.

• Utilize independent judgment to assess customer needs, identify service gaps, and propose suitable solutions to improve overall customer experience and engagement.

• Handle complex customer issues and escalations by coordinating with cross-functional teams and using independent judgment to find solutions that balance customer needs with internal considerations.

• Effectively position ComPsych's value proposition by offering beneficial solutions that cater to your clients' requirements.

• Build and maintain strong working relationships with ComPsych’s business leaders and team members.

• Identify and promote process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery.

• Travel as necessary to engage with new and existing clients (approximately 25% travel required).

⛳️ Requirements

• A minimum of 2 years of account management experience is required.

• Education: A Bachelor’s degree is mandatory.

• Experience in insurance, benefits, healthcare, or human resources-related services is advantageous.

• A proven history of successfully selling additional service lines to existing clients.

• A stable work history is essential.

• Proficiency in Microsoft Office Suite is required.

• Willingness to travel as necessary to meet with new and existing clients and for the Annual Kick-Off.

• A self-starter with the ability to multitask and work independently.

• Strong organizational and project management skills.

• Excellent interpersonal and communication abilities.

🏝️ Benefits

• Comprehensive benefits package, including Paid Time Off (PTO).

• Medical coverage.

• Dental insurance.

• Vision care.

• 401(k) plan with matching contributions.

• Robust Employee Assistance Program (EAP).

• Wellness program.

• And much more.