Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the growth, retention, and success of a varied portfolio of SMB accounts, acting as a dedicated advisor and primary point of contact.

• Create and implement proactive account strategies that align client business objectives with Toptal’s talent solutions.

• Conduct regular, insight-driven check-ins with clients to gather feedback, evaluate account health, and identify new business challenges.

• Identify and qualify opportunities for expansion across different business units.

• Provide continual guidance throughout the project lifecycle and address client concerns with a client-first approach.

• Collaborate with Talent Operations and Delivery teams to resolve escalations and ensure the successful execution of client engagements.

• Maintain strict Salesforce (SFDC) hygiene, ensuring accurate pipeline management, contact organization, and diligent tracking.

• Keep abreast of industry trends and emerging technologies to offer clients best-practice recommendations.

• Drive mutually beneficial growth by positioning Toptal’s expertise as a solution to client-side challenges.

• Achieve “Trusted Advisor” status with clients, as evidenced by high retention rates and a steady pipeline of new opportunities.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 3 years of experience in an Account Management position, demonstrating a proven track record of exceeding revenue-based targets while showcasing a deep understanding of client needs and fostering positive relationships.

• At least 1 year of experience in a software consulting or tech sales role, exhibiting proficiency in navigating the software project management lifecycle.

• A comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that reflect Toptal’s value.

• Client-Centric mindset. Driven to cultivate strong relationships and dedicated to the client’s success.

• Growth-oriented mindset. Consistently seeking opportunities to learn, grow, and enhance skills.

• Proactive attitude. A self-starter who believes in taking extreme ownership.

• Critical thinker. Able to critically assess a client’s technical and operational bottlenecks.

• Competitive nature. Striving to be a better version of yourself than you were yesterday.

• Commitment to disciplined and consistent account management and adherence to processes necessary for executing account strategies and fostering long-term growth.

• Optimistic and ambitious in the face of change.

• Collaborative spirit. Recognizing that nothing we achieve is done in isolation.

• Self-motivated and quick-thinking, with the ability to excel in a fast-paced work environment.

• Exceptional written and verbal communication skills.

• Willingness to travel regularly or periodically to meet and engage with Toptal clients and customers.

🏝️ Benefits

• Participation in a 401(k) retirement plan.

• Medical, dental, and vision health insurance plans.

• Basic life insurance coverage.

• Short-term and long-term disability coverage.

• Access to flexible spending, dependent care, and health savings accounts.

• Access to telehealth virtual doctor services.

• An employee assistance program.

• Flexible paid time off.