Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Foster and enhance relationships with key large clients; assigned to various named customers.

• Accountable for meeting sales targets and fulfilling designated strategic account goals.

• Represent the complete array of Workplace services to the assigned clientele.

• Oversee the customer account planning process, ensuring that the needs and expectations of assigned customers are met by the organization.

• Build effective, professional relationships with key personnel in designated customer accounts.

• Coordinate the participation of company staff, including support, service, and management resources, to achieve account performance goals and meet customer expectations.

• Achieve designated targets for profitable sales volume and strategic objectives within assigned accounts.

• Proactively guide a collaborative company-strategic account planning process that sets mutual performance goals, financial targets, and key milestones for one and three-year horizons.

• Continuously evaluate, clarify, and validate customer needs.

• Lead the development of solutions that effectively address customer requirements, while coordinating the involvement of all necessary company personnel.

• Meet assigned sales quotas in specified strategic accounts.

• Fulfill profitability expectations as outlined.

• Achieve strategic customer goals established by company leadership.

• Maintain high levels of customer satisfaction that align with company standards.

• Complete necessary training and development objectives within the designated time frame.

• Collect, prepare, and present quarterly service and volume reports to customer accounts and Suddath service partners.

• Introduce new Suddath programs to existing clients.

• Estimate and present special project proposals.

⛳️ Requirements

• Bachelor’s degree (B.A.) from a four-year college or university; or five to seven years of relevant experience and/or training in strategic B2B sales; or an equivalent combination of education and experience.

• Exceptional verbal and written communication abilities.

• Strong customer service focus.

• Capacity to prioritize and adjust tasks as situations and needs evolve throughout the workday.

• Ability to manage multiple tasks and organize workflow to handle daily responsibilities, meet deadlines, and prioritize effectively.

• Robust analytical and problem-solving skills.

• Excellent attention to detail and commitment to follow-through.

• Capability to work under time constraints and specific deadlines.

• Ability to cultivate and sustain positive working relationships with both internal and external clients.

• Initiative and ability to work with minimal supervision.

• Experience in leading large corporate meetings with clients.

• Willingness to travel as required.

🏝️ Benefits

• A competitive salary accompanied by a comprehensive benefits package, including a 401(k) plan with company matching.

• Weekly pay for employees on an hourly basis.

• Biweekly pay for salaried employees.

• Paid Time Off (PTO) along with paid company holidays.

• A tuition reimbursement plan that encourages employees to pursue further education and professional development.