Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish and nurture robust, long-lasting relationships with clients.

• Act as the main point of contact for designated accounts.

• Clearly and consistently communicate project updates, performance metrics, and strategic recommendations.

• Prepare and deliver monthly and quarterly reports and strategy briefings via Zoom or in person.

• Identify opportunities for upselling and areas for increased client investment.

• Collaborate with internal teams to define and propose new initiatives.

• Monitor client retention and strive to enhance the value and duration of retainers.

• Understand client objectives and align services accordingly.

• Serve as a liaison between clients and cross-functional teams to ensure timely and accurate project delivery.

• Oversee scopes, timelines, and budgets for ongoing initiatives.

• Facilitate onboarding for new clients and ensure a seamless transition into retainer services.

• Assist with escalations, challenges, or special requests as necessary.

• Track and analyze account KPIs in partnership with digital and analytics teams.

• Monitor key performance indicators such as retention rates, campaign effectiveness, and upsell performance.

• Prepare performance summaries and regularly present data-driven insights to clients.

• Stay updated on marketing trends, competitive landscape, and emerging client needs.

• Support team members with research, documentation, or project alignment as required.

• Contribute to internal process enhancements by identifying inefficiencies or gaps.

⛳️ Requirements

• 3–5 years of experience in account management or client services within a digital agency or marketing environment.

• Exceptional written and verbal communication and presentation abilities.

• Strong organizational skills and the ability to multitask effectively.

• Proven experience managing multiple clients at once.

• Confidence in analyzing digital performance metrics and campaign outcomes.

• Detail-oriented and deadline-driven with a solutions-oriented approach.

• Familiarity with digital marketing services including SEO, social media, content, and web development.

• Experience with CRM systems, analytics tools, and digital campaign reporting.

• Bachelor’s degree in marketing, business, or a related field.

• HubSpot Client Success or Account Management certification.

🏝️ Benefits

• Opportunities for continued education through certifications, conferences, and training programs.