Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Focus on enhancing product usage, fostering a positive customer experience, and driving growth through improved gross renewals and net retention.

• Optimize the customer lifecycle by implementing programs and initiatives that enhance engagement strategies based on customer segmentation.

• Identify opportunities for growth and expansion within our current customer base to meet your revenue goals.

• Utilize raw customer data to discover methods for maintaining an exceptional customer experience.

• Decrease churn and stimulate new business growth through increased advocacy, referenceability, and referrals.

• Address escalated client concerns promptly, coordinating resources across the organization as necessary.

• Conduct strategic quarterly business reviews to ensure client satisfaction and reveal thematic improvement opportunities.

• Collaborate with the sales team as a solutions architect during sales calls to offer subject matter expertise and cross-functional resources, enhancing new sales conversions.

⛳️ Requirements

• Over 5 years of experience in Renewal Management, Account Management, Customer Success, or Customer Experience, preferably in SaaS environments.

• Proven ability to develop strategic plans for engaging customers, ensuring connections through thoughtful touchpoints during critical moments.

• Experience in high-touch strategic account management as well as a digital-first low-touch model; understands when to apply each approach.

• A demonstrated history of meeting KPIs.

• A data-driven mindset for designing processes and tackling your work.

• Highly effective communicator capable of quickly building trust and rapport, working well across functions, and leading productive customer/client meetings in a B2B context.

• Familiarity with SQL is an advantage.

🏝️ Benefits

• Health insurance

• Flexible work arrangements