Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for a portfolio of existing clients.

• Oversee account health indicators (usage, billing, feature adoption, churn risk) and take proactive measures.

• Facilitate renewals, upsells, and cross-sells by recognizing expansion opportunities (e.g., increased GPU capacity, new feature modules, premium support packages).

• Conduct business reviews (QBR/MBR) to inform clients about ROI, roadmap, usage insights, and new offerings.

• Collaborate with product, engineering, and support teams to address customer concerns, advocate for feature improvements, and eliminate obstacles.

• Develop account plans, forecasts, and growth strategies tailored for each client.

• Monitor critical account metrics (e.g., churn rate, net revenue retention, expansion revenue, customer satisfaction) and report findings to leadership.

• Manage contract renewals, negotiations, and escalations.

• Ensure data accuracy in CRM (deal pipeline, account notes, forecasts).

• Occasionally support the onboarding or transition of new clients within your portfolio.

• Travel periodically to meet with key customers or to represent Runpod at significant industry events.

⛳️ Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles (preferably in SaaS, cloud, or infrastructure).

• Strong technical knowledge coupled with the ability to engage both developers and executives.

• Excellent relationship management skills; capable of handling multiple stakeholders (technical and business).

• Solid understanding of metrics such as churn, usage, ARR/MRR, and net revenue retention.

• Comfortable analyzing usage data, identifying trends, and making actionable recommendations.

• Exceptional communication (both verbal and written) and presentation skills.

• Proficient in CRM, analytics tools, and collaboration platforms similar to Slack.

• Self-motivated with the ability to take full ownership of accounts from start to finish.

• Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tools.

• Successful completion of a background check.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Flexible PTO—take the time you need to rejuvenate.

• $1,200 Home Office & Equipment Stipend.

• Meaningful equity in a rapidly growing AI infrastructure company—everyone on the team receives stock options.