Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with prominent brands in the e-commerce sector in Mexico.

• Conduct regular meetings with key clients to ensure exceptional customer service.

• Manage customer communications personally and through telephone, video calls, or email, adhering to established standards and processes.

• Address customer inquiries and requests in a prompt and professional manner.

• Oversee customer success and nurture long-term relationships with major accounts.

• Provide detailed information regarding the company's services and products.

• Support customers in launching advertising campaigns.

• Cultivate and sustain comprehensive product knowledge.

• Focus on data enhancement and optimization.

⛳️ Requirements

• Proven experience in managing online advertising campaigns for clients.

• Preferably have experience in adtech, as an advertiser, or within an agency (online sector).

• Strong analytical skills.

• Interest in performance marketing, digital marketing, or e-commerce.

• Familiarity with customer support tools and processes.

• Capability to identify and comprehend customer needs and requirements.

• Advanced numerical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to multitask, coupled with high energy and resourcefulness.

• Strong motivation and eagerness to learn.

• Positive, proactive attitude.

• Proficiency in both Spanish and English.

🏝️ Benefits

• Opportunity for remote work.

• Engaging position in a rapidly growing project.

• Chance to be part of a team that influences the future of online marketing worldwide.

• Opportunity to collaborate with a global team.

• Access to diverse tools and training opportunities.

• Join an award-winning organization with remarkable growth metrics.

• Work at a company with an innovative product built on the latest AI technology (Deep Learning).

• Enjoy a flexible work environment that balances personal and professional life.

• Competitive salary along with a bonus structure.