Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of a portfolio of active Provectus clients located on the East Coast, acting as the main commercial point of contact.

• Monitor engagement health, project milestones, and client satisfaction in close collaboration with delivery leads — proactively identify risks before they escalate into issues.

• Oversee contract renewals, SOW extensions, and change orders; ensure clean CRM records and precise revenue forecasts.

• Recognize and pursue opportunities for expansion within existing accounts — including new workstreams, additional business units, and adjacent use cases.

• Conduct structured executive business reviews with key accounts to align on outcomes, uncover new needs, and enhance the relationship.

• Be responsible for a quarterly expansion and renewal revenue target across your portfolio.

• Partner with the BDM to facilitate smooth transitions from new logo closure to ongoing account management.

⛳️ Requirements

• 5–6 years of experience in account management or customer success within consulting.

• Proven track record of managing a portfolio of complex accounts simultaneously: overseeing renewal negotiations, expansion cycles, and multi-stakeholder relationships.

• Ability to operate comfortably at various levels within a client organization — from project leads and technical contacts to executives.

• Strong commercial acumen — capable of identifying expansion opportunities through established relationships.

• Experience in the Financial Services or Life Sciences sectors.

• Proven experience managing clients adopting emerging technologies (AI, cloud, data modernization) that involve significant internal change management challenges.

• Established network of East Coast enterprise clients with relationships at the VP or C-suite level.

• Familiarity with AI/ML consulting or data solutions — sufficient to engage in informed discussions regarding scope, delivery approach, and value realization is preferred.

• Willingness to travel (up to 40%) for customer meetings, executive briefings, onsite workshops, conferences, and other business development activities.

🏝️ Benefits

• Unlimited vacation policy

• Comprehensive health, vision, and dental insurance

• 401(K) matching plan

• Strong earning potential with performance-based bonuses

• Opportunity to work with cutting-edge AI and cloud solutions