Account Manager

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Manage a portfolio of active Provectus clients located on the East Coast, acting as the primary commercial contact.

• Monitor engagement health, project milestones, and client satisfaction in close collaboration with delivery leads — proactively identify risks before they escalate into issues.

• Oversee contract renewals, SOW extensions, and change orders; ensure clean CRM records and precise revenue forecasts.

• Discover and pursue expansion opportunities within existing accounts, including new workstreams, additional business units, and adjacent use cases.

• Conduct structured executive business reviews with key accounts to align on outcomes, uncover new needs, and enhance the relationship.

• Be responsible for achieving a quarterly expansion and renewal revenue target across your portfolio.

• Collaborate with the Business Development Manager to ensure smooth transitions from new logo closures to ongoing account management.

⛳️ Requirements

• 5–6 years of experience in account management or customer success within the consulting field.

• Proven experience managing a portfolio of complex accounts simultaneously, including renewal negotiations, expansion cycles, and multi-stakeholder relationships.

• Comfortable engaging at various levels within a client organization, from project leads and technical contacts to executives.

• Possess strong commercial instincts — capable of identifying expansion opportunities through established relationships.

• Experience in the Financial Services or Life Sciences sectors.

• Background in managing clients undergoing the adoption of emerging technologies (AI, cloud, data modernization) with considerable internal change management complexities.

• Established network of East Coast enterprise clients with relationships at the VP or C-suite level.

• Familiarity with AI/ML consulting or data solutions — sufficient to engage in informed discussions about scope, delivery methodology, and value realization is preferred.

• Willingness to travel (up to 40%) for customer meetings, executive briefings, onsite workshops, conferences, and other business development initiatives.

🏝️ Benefits

• Unlimited Vacation policy

• Generous health, vision, and dental insurance

• 401(K) matching plan