Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Defect Prevention & Workflow Optimization: Recognize and remedy potential pre-analytical and post-analytical defects that could affect claim processing, ensuring precision from order entry to final reporting.

• Claims & Revenue Management: Enhance payment timelines and boost claim acceptance rates by acquiring a thorough understanding of customer workflows and payer specifications.

• Provider Education & Support: Inform healthcare providers about the changing documentation and testing requirements of payers to improve compliance and reduce rework.

• Collaboration & Continuous Improvement: Collaborate across functions with internal teams, including compliance and healthcare operations, to perpetually enhance processes that influence claim results.

⛳️ Requirements

• A bachelor’s degree is mandatory; alternatively, a minimum of three (3) years of relevant prior sales experience may be accepted in place of a degree.

• Preferred 1-3 years of sales experience within the toxicology, pharmaceutical, or healthcare sectors.

• Strong customer service abilities are essential.

• Travel within your territory by car is required; thus, you must possess a valid driver’s license and maintain auto insurance for your vehicle.

• Excellent communication and relationship-building abilities to effectively engage with healthcare providers and internal stakeholders.

• Detail-oriented with robust problem-solving skills to proactively tackle claim-related challenges.

• A comprehensive understanding of the full sales cycle is crucial.

• Must effectively manage and service multiple accounts.

• Strong problem-solving, time management, and prioritization skills are required.

• Proficient negotiation skills and tactics, both verbal and written, are necessary.

• A self-starter with experience managing a high volume of work is essential.

• Ability to cultivate and sustain positive relationships with both internal and external customers while being a collaborative team player.

🏝️ Benefits

• Health insurance

• Paid time off

• Remote work options