This is a fully remote position, open to applicants in Maryland.

• Provide exceptional customer service to enhance client retention and foster strong relationships.

• Carry out both proactive and reactive service tasks in accordance with the Group's Customer Service (CS) framework.

• Serve as a second-level authority for escalated service issues, including clarifications on policy wording and claims resolution.

• Work collaboratively with external brokers and key internal departments such as Risk, Claims, and Policy Administration.

• Oversee the policy renewal process, which includes preparing renewal quotes and restructuring existing policies.

• Interact with customers during the renewal phase, encompassing price negotiations and gathering essential updates.

• Partner with Credit and Commercial Underwriting (CUW) teams in managing high-risk policies.

• Develop and implement account management strategies that align with the target service model.

• A bachelor's degree in a relevant field.

• 2-4 years of experience in account management, underwriting, or a related sales/service role.

• Familiarity with the credit insurance market, including knowledge of brokers and competitors.

• Strong capability to manage a large client base while nurturing solid relationships.

• Excellent problem-solving abilities with a strategic and adaptable mindset towards client and operational challenges.

• Basic understanding of Artificial Intelligence technologies and a desire to learn and incorporate AI into daily business operations.

• Competitive salary

• Eligibility for annual bonuses and/or commission structure opportunities

• 401(k) plan with discretionary matching up to 6%

• Flexible scheduling options

• Comprehensive health and wellness benefits

• Paid time off for vacation, illness, a Birthday Day Off, and a Volunteer Day Off

• Tuition reimbursement program

• Family care resources, including fertility and adoption assistance

Account Manager

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