Account Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee a portfolio of strategic and high-value customer accounts, acting as the main commercial point of contact.

• Create and implement account plans that promote revenue growth, enhance product adoption, and increase market share within designated accounts.

• Establish and nurture strong relationships with key customer stakeholders, recognizing business needs and aligning solutions with customer goals.

• Manage the sales pipeline from opportunity identification to contract execution, ensuring precise forecasting and the attainment of sales objectives.

• Direct commercial discussions and negotiations regarding pricing, contracts, and long-term business agreements.

• Work in collaboration with cross-functional teams, including Marketing, Product Management, Quality, Regulatory, and Technical Support, to ensure a seamless customer experience.

• Collaborate with global colleagues to assist with technical transfers, supply continuity planning, and global account strategies.

• Analyze market trends, competitive activities, and customer insights to identify growth opportunities and provide strategic recommendations.

⛳️ Requirements

• Bachelor’s degree in business, Life Sciences, or a related technical field.

• More than 5 years of experience in account management, sales, business development, or customer-facing commercial roles within the life sciences, biotechnology, pharmaceutical, or similar industries.

• Proven track record in managing customer relationships and meeting or surpassing sales targets.

• Strong negotiation and contract management abilities with the capacity to influence decision-makers across various organizational levels.

• Preferred knowledge of bioprocessing, biotechnology, cell culture, or related life science markets.

• Understanding of GMP-regulated environments and the implications of quality and compliance requirements on commercial operations.

• Exceptional communication, presentation, and relationship-building skills.

• Strong business acumen, analytical skills, and the capability to manage multiple priorities in a fast-paced, global setting.

• Self-driven and highly organized, with the ability to juggle competing priorities in a dynamic, remote environment and a willingness to travel up to 30 – 50%.

🏝️ Benefits

• Performance-related bonus.

• Medical, dental, and vision insurance.

• 401(k) matching plan.

• Life insurance, along with short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).