Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of current Litify clients to guarantee their retention and satisfaction.

• Recognize and pursue upselling and expansion opportunities by understanding client objectives and aligning them with Litify solutions.

• Take ownership of renewal processes, working in collaboration with internal teams and client stakeholders.

• Advise, educate, and develop strategies with clients to facilitate their business growth using Litify.

• Participate in business reviews and strategic check-ins to enhance value delivery.

• Achieve and surpass monthly sales goals related to renewals and expansions.

• Keep informed about updates to the Litify platform, industry trends, and best practices to enhance your client recommendations.

• Work cross-functionally with Customer Success, Implementation, Support, and Product & Engineering teams to ensure smooth execution, customer satisfaction, and the success of long-term partnerships.

⛳️ Requirements

• A bachelor's degree from an accredited institution.

• A minimum of 2-5 years of experience in a SaaS account management or customer-facing position.

• Strong sales acumen and the ability to cultivate trusted relationships with clients.

• Exceptional written, verbal, and presentation communication abilities.

• Experience in presenting to and interacting with executive-level stakeholders.

• Strong problem-solving capabilities and a collaborative, solutions-driven approach.

• Self-starter who is organized and capable of managing multiple accounts and priorities.

• Familiarity with Salesforce or other CRM systems is preferred.

• Experience in the legal sector or selling to law firms, corporate legal departments, or government entities is advantageous.

• Comfortable with commercial negotiations and open to refining sales techniques as necessary.

🏝️ Benefits

• Benefits