Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary non-technical liaison for a designated group of Managed Services accounts, fostering a trusted relationship with both internal and external client teams.

• Ensure client satisfaction with Kraft Kennedy's service quality by relaying client feedback to management and addressing any issues promptly and effectively.

• Engage proactively with accounts on a regular basis to confirm their needs are being met through both ad-hoc check-ins and routine status meetings.

• Create and maintain agendas and meeting notes for ongoing status meetings, collaborating with the internal team to prioritize follow-up actions and communicate updates.

• Collaborate with the technical team to identify potential enhancements for the client's technologies, bringing those suggestions to the attention of both the client and the internal sales team.

• Organize the preparation, scheduling, and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings.

• Foster relationship development through scheduled face-to-face meetings at client locations.

• Assist in the onboarding process for new clients and contacts.

• Gain a comprehensive understanding of new and ongoing initiatives, facilitating their management across client accounts.

• Acquire overall proficiency in internal systems and operating procedures.

• Collaborate with Procurement to ensure the timely processing of hardware/software renewals.

• Develop a solid understanding of agreements and billing procedures for each client.

• Review client invoices for accuracy and address any billing-related concerns that may arise.

⛳️ Requirements

• Bachelor’s degree is preferred.

• Proven success in building client relationships.

• Enjoy engaging with customers and external stakeholders.

• High energy and motivation coupled with strong negotiation skills.

• Proficient in general office applications, including MS Office.

• Excellent organizational, presentation, and customer service abilities.

• Strong written communication skills.

• Interpersonal skills such as effective communication, active listening, and customer care.

• Ability to multitask and adapt quickly to changes.

• Typing skills for efficient and accurate data entry.

• Self-driven with the capacity to thrive in a fast-paced environment.

• Willingness to travel occasionally to client locations.

🏝️ Benefits

• Medical, dental, life, and disability insurance.

• 401k plan with company match.

• Paid holidays, vacation, and sick days.

• Cutting-edge training on the latest technologies.

• Employee referral bonus program.

• Phone reimbursement.