Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Driving Net Revenue Retention (NRR) by proactively identifying and securing expansion opportunities, while collaborating with your team to implement effective contract renewals with our strategic accounts.

• Leading commercial negotiations, including contract discussions and detailed conversations regarding billing and pricing structures with C-level and executive stakeholders.

• Building relationships with key business and technical leaders, acting as a trusted advisor throughout the entire customer lifecycle.

• Advocating for the customer by working with internal teams (Product, Development, Marketing) to ensure alignment and gathering product feedback to enhance the Beefree SDK.

• Demonstrating an understanding of the Beefree SDK to align its functionalities with customer workflows and integrated applications to maximize value realization.

⛳️ Requirements

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.

• Proven experience in negotiating commercial contracts and discussing billing with C-level executives.

• Ability to communicate complex concepts effectively to both technical and non-technical audiences.

• Conversational proficiency in web technologies including HTML/CSS/JS, API, and SDK.

• Demonstrated ability to build strong relationships with customers and comprehend their technical needs.

• Experience in providing technical support and efficiently resolving issues.

• Capability to develop a web app or experience with email builders or similar software is a plus.

🏝️ Benefits

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus a monitor and accessories.

• Remote flexibility: This is a fully remote U.S.-based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) offers the flexibility to work from the office, home, or other locations for limited periods.

• Recharge: We advocate for taking at least three weeks of vacation annually to unwind.

• European retreats: Join our dynamic team, which spans the USA, Canada, Italy, Bulgaria, and Denmark. We all work with a scale-up mindset towards becoming the market leader. Our 2025 annual retreat is set in beautiful Southern Spain.

• Professional development: Take advantage of numerous opportunities for professional growth through daily interactions with industry-leading products and access to extensive training resources and events.

• Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to cover your Internet expenses.

• Health benefits: We provide comprehensive health benefits to support you and your family's well-being.

• 401(k) plan: Plan for the future with our 401(k) retirement plan, which includes a 3% company contribution upon enrollment.