Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a designated portfolio of customer accounts.

• Facilitate regular business reviews and account strategy sessions.

• Enhance customer retention and renewal results.

• Discover growth opportunities within software, payments, and associated services.

• Collaborate with Customer Success and Product teams to enhance customer adoption.

• Ensure precise account plans, forecasting, and pipeline management using Salesforce.

• Meet monthly and quarterly retention and expansion objectives.

• Serve as a trusted advisor to customers and key stakeholders.

• Relay customer insights to Product, Marketing, and Leadership teams.

⛳️ Requirements

• Minimum of 2 years in Account Management, Customer Success, or SaaS sales experience.

• Demonstrated success in customer retention and revenue increase.

• Experience in managing customer portfolios and renewal processes.

• Proficiency with Salesforce or equivalent CRM systems.

• Excellent communication and stakeholder management abilities.

• Self-motivated individual capable of working independently in a remote setting.

🏝️ Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.

• Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.