Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and enhance the features of the FMX software through upselling and cross-selling.

• Transform leads generated by the retention team and cultivate new leads within the assigned territory.

• Identify new prospects using sales sequences and various tools.

• Deliver tailored offers that align with customers' objectives, requirements, and recent interactions.

• Ensure accounts remain compliant with the purchased licenses.

• Work closely with the Marketing team to create impactful campaigns.

• Document meetings, phone calls, follow-ups, and other tasks in Gainsight.

• Utilize the upsell and expansion playbook to advance accounts from qualified to closed status.

• Collaborate with the Customer Retention Manager and the Customer Success team to build a sales pipeline and finalize deals.

• Attend customer events; approximately 1-3 events each quarter.

⛳️ Requirements

• Demonstrated expertise in the FMX software.

• Proven history of surpassing sales quotas.

• Capability to analyze and cross-reference customer goals, usage, and product configuration to create advantageous custom offers.

• Proficient in Microsoft Office, particularly Microsoft Excel.

• Excellent skills in building and maintaining relationships.

• Effective communication with customers, demonstrating empathy and understanding of their definition of success.

• Insight into when to proactively engage with customers.

• Familiarity with the basics of Salesforce data schema and configuration.

• Strong time management and prioritization skills.

• Willingness to occasionally work outside of standard FMX operating hours.

• Excellent communication abilities and a knack for building rapport with customers and executives.

• Experience in converting customer discussions into business-enhancing relationships.

• Creative problem-solving skills and innovative thinking.

• A positive, customer-focused mindset.

• Self-driven to complete tasks in a timely manner.

• Commitment to continuous improvement and openness to coaching.

• Strong presentation and negotiation abilities.

• Embodiment of our core values: commitment to work ethic, discipline in processes and responsibilities, receptiveness to constructive feedback, results-oriented, and treating everyone with respect and integrity.

🏝️ Benefits

• 100% company-funded health, dental, vision, short and long-term disability, and life insurance.

• Home office allowance: up to $500 for equipment, furniture, and accessories, along with $60/month for home internet expenses.

• Generous paid time off (PTO) and unplanned time off (UTO) policies.

• Flexible scheduling: manage personal appointments as long as performance expectations are met.

• A culture of collaboration and a close-knit team environment.