Account Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Take ownership of a portfolio of accounts, overseeing the post-sale lifecycle which includes QBRs, renewals, and expansions.

• Develop and sustain multi-threaded relationships with economic buyers, executives, and champions within each account.

• Actively seek out upsell and cross-sell opportunities while aiming to drive net revenue retention above 120%.

• Collaborate with Customer Success Managers to ensure product adoption, time-to-value, and health scores are maintained, achieving gross revenue retention above 93%.

• Conduct executive business reviews and convert platform data into insights relevant to C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Represent the voice of the customer internally, highlighting product feedback, risks, and opportunities to Product and Leadership teams.

• Navigate intricate contract negotiations and procurement processes alongside legal and finance stakeholders.

⛳️ Requirements

• Minimum of 6 years in Account Management, Sales, or a quota-carrying role within B2B SaaS.

• Proven track record of achieving or surpassing GRR, NRR, upsell, and renewal targets for enterprise accounts (with $100K+ ACV).

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience in managing complex accounts with multiple stakeholders and extended sales cycles.

• Exceptional written and verbal communication skills; capable of establishing trusted advisor relationships.

• Strong commercial acumen, with the ability to create ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce, including Admin, DevOps, or development lifecycle concepts is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work arrangements and a supportive work environment.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday policies.