Account Manager

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Leverage industry expertise and skills to enhance our cutting-edge transportation services.

• Deliver outstanding customer service while recognizing and appropriately escalating potential daily challenges or service issues.

• Assist in overseeing the daily operations of accounts, as well as in recruiting, screening, and credentialing service providers (third-party transportation companies).

• Manage and supervise Field Operations, including but not limited to new client onboarding, client retention, development, and expansion of existing accounts.

• Take responsibility for the ongoing enhancement of a safe, efficient, and effective transportation system.

• Serve as a liaison between EverDriven and our clients, providing guidance, direction, and constructive feedback.

• Ensure a safe and efficient environment for passengers, contractors, and the non-riding public by enforcing regulatory and client policies and procedures.

• Oversee all local transportation to guarantee performance aligns with the terms, conditions, and specifications of EverDriven contracts with clients and providers.

• Foster and maintain open lines of communication with project contractors, community officials, and agency personnel.

• Collaborate with EverDriven departments to create and sustain documentation related to provider information, operations, as well as maintenance and safety inspections.

• Comprehend and adhere to safety regulations set by regulatory bodies and client agreements.

• As part of regular business operations, employees in this position may access and/or modify electronic Protected Health Information (ePHI) in compliance with the stipulations outlined by the Health Insurance Portability and Accountability Act (HIPAA).

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience is required.

• Background in transportation and/or operations is advantageous.

• Exceptional professional communication and customer service abilities.

• Capability to effectively collaborate with a diverse range of customers and service providers.

• Ability to prioritize effectively, multitask, and resolve issues dynamically.

• Strong proficiency and comfort with Microsoft Word, Excel, and Outlook.

• Possession of a valid Driver’s License with a clean driving record.

• Successful completion of a Drug Screen and Background Check is a condition of employment.

• Willingness to travel daily as required.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with no Co-Pay.

• Life Insurance (paid for by the company).

• Short-Term Disability Insurance (company funded).

• Long-Term Disability Insurance (company funded).

• Paid Time Off (PTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.