Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel revenue growth through effective upselling and cross-selling strategies.

• Oversee a specified portfolio of clients across various industries.

• Create Account Plans for Tier 1 and Tier 2 clients, encompassing organizational charts, SWOT analyses, and quarterly objectives.

• Analyze client organizations and cultivate relationships with key decision-makers, end users, advocates, and potential obstacles.

• Identify new groups, departments, and individuals for expanding our market presence.

• Organize Executive Business Reviews to align Eventus with clients’ short- and long-term objectives.

• Showcase Eventus’s value-added services to clients.

• Increase awareness of updates and changes to the Eventus Product Roadmap.

• Maintain revenue through contract renewals and relevant CPI adjustments.

• Track upcoming renewals and develop preferred engagement models for clients.

• Establish client interaction points and formulate action plans for those requiring enhancements.

• Collaborate with CX, Product, Engineering, Executive Leadership, Regulatory Affairs, and Implementation teams.

• Document client outreach activities within the CRM system.

• Address complex challenges and effectively communicate issues throughout the organization.

• Act as an additional escalation point alongside the CX team.

• Gather customer feedback and collaborate with other CX team members.

• Manage end-to-end client commercial requests and monitor their progress.

⛳️ Requirements

• Proven experience in navigating complex organizations with a strong record of meeting and exceeding revenue goals.

• Capital Markets / Trading experience is advantageous but not mandatory.

• At least 5 years of experience in a quota-bearing sales or account management role.

• Bachelor’s degree in Computer Science or a related field.

• B2B experience is highly preferred.

• Excellent communication and interpersonal abilities.

• Strong problem-solving skills and effective listening capabilities.

🏝️ Benefits

• Competitive Compensation.

• Stock Options.

• Health, Dental, Vision & Disability Coverages.

• Unlimited PTO with the flexibility to utilize it.