Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• This position involves collaborating directly with enterprise clients to create and implement conversational agents on the ElevenLabs Agents Platform.

• The emphasis is on practical execution—providing guidance on agent design, user personas, conversation flows, tool integrations, and voice customization to achieve clear business results in live environments.

• You will assist customers by sharing best practices for the deployment and scaling of agents across web, mobile, and telephony platforms, as well as integrating agents with existing data sources and systems.

• You will evaluate agent performance metrics and conversational logs to pinpoint friction points and areas for optimization, enhancing accuracy, user experience, and reliability at scale.

• Concurrently, you will be responsible for driving expansion success within a designated portfolio of enterprise accounts.

• Your success will be gauged by net revenue retention and sustained adoption of multiple products.

• You will discover expansion possibilities, promote cross-sell opportunities through increased agent utilization, and collaborate with Sales, Engineering, and Customer Success teams to transform technical achievements into long-lasting revenue growth and customer loyalty.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success or Account Management, particularly with complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish-speaking LATAM region.

• Proficiency in both Spanish and English.

• Familiarity and hands-on experience with the development and deployment of AI agents.

• Knowledge of API integrations and comfort in navigating SDKs.

• Demonstrated ability to drive revenue results, including managing a revenue quota and identifying, qualifying, and closing cross-sell opportunities.

• Exceptional problem-solving, technical, and analytical capabilities to meet customer needs and address concerns.

• Strong communication and interpersonal skills, enabling the establishment and maintenance of relationships with customers at all organizational levels.

• Comprehensive understanding of the LATAM market landscape and its cultural nuances.

• Self-driven and capable of working independently in a remote or distributed team setting.

🏝️ Benefits

• Innovative culture: Join a generational opportunity to shape the future of AI, working alongside a team that is redefining what’s achievable.

• Growth paths: Becoming part of ElevenLabs means joining a vibrant team with endless opportunities to make an impact that extends beyond your immediate role.

• Learning & development: ElevenLabs actively supports your professional growth with an annual discretionary stipend.

• Social travel: We provide an annual discretionary stipend for you to meet with colleagues each year, however you prefer.

• Annual company offsite: Each year, we gather the entire team in a new location—previous offsites have included Croatia and Italy.

• Co-working: If you are not near one of our main hubs, we offer a monthly co-working stipend.