Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build strong relationships with clients to ensure their success with Endear.

• Conduct customer training sessions and onboarding using screenshare applications for walkthroughs and Q&A sessions.

• Regularly assess account health and performance to identify any potential declines in adoption.

• Discover opportunities to enhance customer account performance through strategic advice, problem-solving, and supplying necessary resources.

• Assist customers through the renewal and expansion process.

• Create both video and written resources to enhance customer success at Endear.

• Collaborate across departments with product and marketing to ensure effective feedback channels between your accounts and the corporate team.

• Provide additional support to the sales team for smaller sales opportunities.

• Remain actively involved in customer support via chat, email, and phone as required.

⛳️ Requirements

• Minimum of 2 years of experience in account management within a B2B SaaS (Software-as-a-Service) environment.

• Experience with retail businesses is advantageous!

• Comfortable working in a fully remote setting.

• Enthusiastic about the challenges associated with working at a small start-up company. (We all take on multiple roles here!)

• Not afraid to challenge the status quo, you prioritize taking action to resolve issues first, asking questions or seeking feedback only afterward.

• Enjoy working in a dynamic and fast-paced environment while being able to self-manage and prioritize tasks effectively.

• Eager to learn and grow beyond this position with a proactive, "all hands on deck" attitude.

🏝️ Benefits

• Competitive cash compensation starting at $60-70K (based on experience) plus bonus opportunities.

• Comprehensive healthcare benefits, including dental and vision coverage.

• Stipend for home office setup or co-working space.

• Flexible paid time off with unlimited vacation days.

• Opportunity to influence the future of retail technology.