Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee customer accounts to ensure the effective implementation and operation of company programs.

• Cultivate and sustain robust, long-term relationships with customers, acting as their primary point of contact and advisor.

• Enhance and expand current accounts by comprehending customer needs, resolving issues, and spotting opportunities for additional sales.

• Acquire in-depth knowledge of the company’s products and services to effectively address customer requirements.

• Communicate effectively with customers through both verbal and written channels, providing them with regular updates and reports.

• Collaborate with internal teams (sales, marketing, customer service) to fulfill customer needs.

• Establish new connections at client locations to secure existing business and uncover opportunities to broaden the company’s reach within an organization.

• Identify continuous improvement projects and other cross-selling opportunities within an account.

• Assist in sales activities by preparing proposals and presentations.

• Successfully complete the DuBois field training programs.

• Utilize the company’s analytics platform to prepare and present service reports.

• Adhere to all DuBois safety protocols and complete the necessary training.

• Travel to customer locations for routine service visits and conduct business reviews.

• Must be capable of executing the essential functions of this role with or without reasonable accommodations.

⛳️ Requirements

• Reside in the greater Chicago area.

• 1+ years of experience in sales, account management, customer service, or a related field.

• Exceptional customer service skills to foster and maintain positive customer relationships.

• Capability to manage multiple accounts and prioritize tasks, demonstrating strong organizational and time management skills.

• Proficiency in addressing customers’ technical challenges and supporting improvement processes through product knowledge.

• Document and communicate service findings for every customer service visit.

• Excellent communication skills (oral and written) along with strong presentation abilities.

• Skilled in performing technical/mechanical on-site testing.

• Willingness to learn and assist with DuBois e-Tools, System Surveys, and Cost Calculators.

• Strong critical thinking and problem-solving capabilities with a keen attention to detail.

• Proficient in Microsoft Office, Customer Relationship Management (CRM) systems, and analytical tools.

• Ability to work independently with minimal supervision.

• Willingness to travel up to 50%, including overnight trips.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401k with company match

• Paid holidays

• Vacation time

• Income protection plans