Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing communication for a designated portfolio of Workers’ Compensation and Health Plan accounts, addressing program and case-related inquiries, identifying issues, and facilitating resolutions, all while emphasizing account growth and development.

• Organizing implementation meetings, setting up client profiles, managing user access rights, and coordinating requirements for go-live.

• Acting as the main point of contact for clients by conducting regular performance reviews (JOCs/QBRs), responding to questions, and resolving any complaints.

• Creating, verifying, and disseminating daily, weekly, and monthly performance metrics, while also handling ad-hoc data requests to support strategic initiatives.

• Contributing to the sales pipeline by engaging in scoping meetings, developing pricing models, assisting with RFP/RFI submissions, and collaborating on marketing efforts.

• Managing contract (SOW/Addendum) renewals in partnership with legal teams.

• Collaborating with IT and Product teams on system improvements and user testing based on operational and client feedback.

• Organizing audits, security evaluations, and remediation strategies with compliance and regulatory teams.

• Ensuring alignment of client capacity needs with recruitment priorities to meet both regulatory and organizational standards.

⛳️ Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred.

• Clinical experience is preferred (LPB, RN, or CPHT).

• Exceptional communication skills, both oral and written, paired with a strong sense of urgency to fulfill client expectations.

• Strong time management abilities and meticulous attention to detail.

• Proficient research skills with the capability to analyze and report data effectively.

• 2-3 years of relevant experience in Account Management or Account Management support.

• Preferred background in Workers’ Comp, Health Plan, PBM Utilization Review, Managed Care, or Claims.

• Experience in efficiently navigating web-based systems.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Voluntary life insurance options available for you, your spouse, and your children.

• Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Basic life insurance, short-term disability, and long-term disability coverage provided at no cost.

• A generous paid time off policy to ensure you have ample time to relax and recharge.

• A 401k plan with company matching to assist in planning for your future.

• Provision of Apple equipment and a media stipend for your remote workspace.