Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of Net Revenue Retention (NRR) for your designated book of business by achieving targets for expansion, renewal, and retention.

• Recognize opportunities for up-selling and cross-selling, guiding them through to closure.

• Develop and sustain a robust expansion pipeline with 3–4x coverage relative to quota.

• Actively manage renewal cycles, promptly identify at-risk accounts, and implement recovery strategies to uphold strong Gross Revenue Retention (GRR) performance.

• Ensure accurate tracking of pipeline and forecasts in the CRM; effectively communicate anticipated outcomes and potential risks.

• Spearhead commercial discussions with customers regarding pricing, renewals, and changes to contracts.

• Collaborate with cross-functional teams including Product, Support, and Services to achieve customer objectives and facilitate issue resolution.

• Play a key role in developing the Account Management function by refining playbooks, processes, and best practices while providing constructive feedback on effectiveness.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• Demonstrated ability to independently identify and close expansion opportunities.

• Experience in owning revenue targets, including NRR, expansion, or renewals.

• Strong commercial acumen paired with excellent negotiation skills.

• Capable of managing multiple accounts and priorities efficiently.

• Proven experience working across functions to drive customer outcomes.

• Comfortable navigating a dynamic and fast-paced work environment.

• Proficient with CRM tools (such as Hubspot, Salesforce), collaboration tools (like Jira, Confluence, MS Teams), and productivity tools (including MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.

• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.

• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.

• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.

• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!