Account Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Take charge of Net Revenue Retention (NRR) for your designated business portfolio — achieve targets for expansion, renewal, and retention.

• Recognize up-sell and cross-sell prospects and advance them towards closure.

• Establish and sustain a robust expansion pipeline (3–4x coverage) in alignment with quota.

• Actively oversee renewal cycles, detect at-risk accounts early, and implement recovery strategies to uphold strong Gross Revenue Retention (GRR) performance.

• Keep precise records of pipeline and forecasts in the CRM; effectively communicate anticipated outcomes and potential risks.

• Lead commercial discussions with clients — covering pricing, renewals, and modifications to contracts.

• Collaborate across functions with Product, Support, and Services to achieve customer outcomes and facilitate issue resolution.

• Assist in developing the Account Management function — refine playbooks, processes, and best practices, and provide insights on what is effective and what isn’t.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• Demonstrated success in independently identifying and closing expansion opportunities.

• Proven experience in managing revenue targets (NRR, expansion, or renewals).

• Strong commercial insight and negotiation capabilities.

• Ability to effectively manage multiple accounts and priorities.

• Experience in cross-functional collaboration to drive customer results.

• Comfortable working in a dynamic, fast-paced environment.

• Proficient in CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); and productivity tools (MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.

• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.

• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.

• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.

• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!