Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You will serve as the strategic lead for the clients within your book of business.

• Your role will involve establishing robust relationships with clients to gain insight into their business objectives, requirements, and the priorities associated with these goals, as well as how Constructor aligns with them.

• You will oversee intricate enterprise renewal and upsell processes from inception to completion, effectively showcasing the product along with its business and economic advantages to all stakeholders, from business champions to C-suite executives.

• You will identify and manage risks within your book of business promptly and effectively.

• You will become highly knowledgeable about your clients' needs and the Constructor product, enabling you to inform clients about potential new use cases, features, and integrations that provide additional value and reveal possible upsell opportunities.

• You will consistently update internal systems and participate in internal meetings to document and convey customer status, needs, risks, renewal next steps, and upsell strategies.

⛳️ Requirements

• A minimum of 3 years of Account Management experience in a SaaS environment, with a strong preference for ecommerce focus.

• A proven track record in managing enterprise renewal and expansion cycles successfully.

• Demonstrated history of achieving or surpassing retention and growth targets.

• Possess executive presence and the ability to influence stakeholders at the VP and C-level.

• Strong comprehension of ecommerce KPIs, including conversion rate, AOV, revenue, profit, and merchandising metrics.

• Capability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.

• Outstanding organizational skills with the ability to handle multiple complex accounts concurrently.

• Experience in leading cross-functional initiatives without direct authority.

• It’s a plus if you have:

• Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.

• Advanced analytical fluency in ecommerce experimentation and performance data.

• Prior experience with Constructor or its customers.

🏝️ Benefits

• 🏝️ Unlimited vacation time - we strongly encourage all employees to take at least 3 weeks off each year.

• 💰 A competitive compensation package that includes stock options.

• 🌎 Fully remote team - you can choose your place of residence.

• 🛋️ Work from home stipend to ensure you have the resources needed to establish your home office.

• 💻 Apple laptops provided for new hires.

• 🧑‍🎓 Annual training and development budget for every employee, refreshed each year.

• 👪 Parental leave for eligible employees.

• 🧠 Collaborate with intelligent individuals who will support your growth and help you make a significant impact.