Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of contact for a designated portfolio of clients.

• Cultivate and maintain robust, enduring relationships to foster customer loyalty.

• Serve as an intermediary between the client and the company to address any inquiries or requirements.

• Identify opportunities for upselling and cross-selling to enhance revenue.

• Develop strategic account plans aimed at achieving sales objectives.

• Oversee client accounts to ensure effective use of services and pinpoint expansion opportunities.

• Guarantee client satisfaction with the company's products or services.

• Conduct periodic check-ins and promptly resolve any issues.

• Prioritize client retention by providing value and sustaining engagement.

• Address any challenges clients may encounter and collaborate with internal teams to deliver solutions.

• Advocate for the client's interests within the organization.

• Collaborate closely with the sales team to onboard new clients and transition relationships.

• Coordinate efforts with marketing, product, and support teams to fulfill client expectations.

• Provide regular updates to management regarding account status and key performance indicators.

• Analyze sales data and customer behavior to guide strategic planning.

⛳️ Requirements

• A minimum of 3 years of experience in SaaS sales.

• Prior experience as an Account Manager.

• Strong analytical abilities and a background in quantitative disciplines.

• Proficiency in English at a C1 level or higher.

• Intermediate skills in Excel.

• Exceptional communication skills.

🏝️ Benefits

• A fantastic team to collaborate with.

• Competitive salary, bonuses, and equity opportunities.

• Remote work flexibility.

• Unlimited time off.

• Flexible working hours.

• A nurturing, supportive, and educational environment.