Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture strong relationships with key clients as their main SDS contact.

• Comprehend clients' business objectives and align SDS products and services accordingly.

• Conduct regular meetings and check-ins with clients to evaluate satisfaction, uncover opportunities, and resolve concerns.

• Collaborate with the sales, marketing, and product development teams to fulfill and exceed client expectations.

• Promote and cross-sell SDS products and services to current clients.

• Keep track of industry trends and market developments to offer pertinent insights to clients.

• Serve as a trusted advisor, guiding clients on how to utilize SDS solutions to enhance operational efficiency, customer engagement, and profitability.

• Monitor and analyze key account metrics, providing regular updates to both clients and internal stakeholders.

• Identify and pursue new business opportunities within existing accounts.

• Collaborate with the implementation team to guarantee a seamless onboarding experience and adoption of SDS solutions.

⛳️ Requirements

• 1 to 4 years of experience in account management, customer success, or B2B sales.

• Familiarity with CRM platforms, such as HubSpot or similar.

• Self-motivated and comfortable navigating ambiguity.

• Excellent communication skills, both verbally and in writing.

• Commercial acumen with the capability to recognize upsell and renewal-risk indicators.

• A genuine curiosity about clients' businesses.

• Experience in housing, public sector, or property software is advantageous but not mandatory.

• A degree, diploma, or equivalent tertiary education is preferred.

🏝️ Benefits

• Base salary plus a commission structure that rewards the accounts you develop.