This is a fully remote position, open to applicants in Canada.

• Take ownership of a portfolio of accounts from the onboarding phase through to activation and ongoing success.

• Conduct structured quarterly business reviews that link Appear’s data to the commercial results of clients.

• Discover opportunities for expansion across additional brands, markets, and sectors.

• Proactively manage renewals and address potential risks early.

• Serve as the customer advocate within the organization, communicating client feedback to the product and marketing teams.

• Leverage AI for account research, preparation of quarterly business reviews, forecasting renewals, and follow-up activities.

• A minimum of 2 years of experience in account management, customer success, or a renewal-focused role in a B2B SaaS environment.

• Comfortable engaging in discussions about pricing, ROI, and contract agreements.

• Excellent questioning skills for client meetings.

• A genuine interest in AI and its effects on search functionalities.

• Well-organized and proactive in managing a book of business.

• Proficiency in English is essential.

• Knowledge of Spanish or other European languages is advantageous.

• Experience in SEO, content marketing, or working with digital agencies is a plus.

• Familiarity with legal, healthcare, financial services, or professional services accounts is a benefit.

• Experience with CRM tools such as HubSpot, GoHighLevel, Salesforce, or similar platforms is a plus.

• Prior experience as an early Customer Success or Account Management hire is desirable.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive work environment.

Account Manager

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