Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for a portfolio of mid-market and enterprise accounts, managing the entire client relationship from initiation to renewal and growth.

• Cultivate strong trust with client stakeholders across all levels — from daily contacts to C-suite executives — through regular communication, proactive outreach, and a genuine understanding of their business needs.

• Facilitate routine check-ins, Quarterly Business Reviews (QBRs), and executive steering committee meetings that highlight the value provided and outline the agenda for future interactions.

• Serve as the client's advocate within the agency — articulating their objectives, concerns, and priorities to internal delivery, strategy, and leadership teams.

• Foster account growth by identifying organic upsell and cross-sell opportunities — transforming strong service delivery into expanded scopes, new workstreams, and long-term contracts.

• Oversee account P&L and financial forecasting, ensuring clear visibility into revenue, margin, and growth objectives across your portfolio.

• Collaborate with sales leadership on strategic account planning, renewals, and expansion proposals — providing client insights that enhance proposal effectiveness.

• Present new service offerings and strategic recommendations to clients in a manner that aligns directly with their goals and business outcomes.

• Maintain close oversight of project health across all active engagements — monitoring risks, timelines, budgets, and quality to prevent issues from escalating.

• Work with internal delivery teams to resource accounts effectively, identify blockers early, and guarantee seamless execution from kickoff to launch.

• Proactively address scope creep, stakeholder misalignment, and delivery risks — offering solutions rather than just highlighting problems.

• Ensure that all progress, decisions, and deliverables are documented and accessible to all relevant stakeholders.

• Implement process enhancements — planning cadences, demo rhythms, and documentation standards — to boost delivery speed and client confidence.

• Acquire a comprehensive understanding of each client's business model, competitive environment, and strategic objectives — using that knowledge to steer decisions that enhance outcomes.

• Bridge the gap between technical and business contexts: clearly communicate engineering limitations to clients and ensure internal teams grasp business priorities and trade-offs.

⛳️ Requirements

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or similar roles, with a proven record of retaining and expanding enterprise or mid-market accounts.

• Demonstrated expertise in managing client relationships valued at $1M+ annually — adept at transforming strong delivery into greater engagement.

• Previous experience in an agency, consulting, or professional services setting, with direct involvement in digital, technology, data, or cloud service delivery.

• Strong commercial acumen: experience overseeing P&L, forecasting, and driving account growth through upselling and cross-selling.

• Solid operational mindset: capable of managing multiple simultaneous engagements, identifying risks early, and introducing structure where needed.

• Experience confidently leading QBRs, executive presentations, and strategic client discussions.

• Exceptional written and verbal communication skills — able to engage both technical professionals and executive stakeholders fluently.

• Comfortable working independently in a remote environment while maintaining high accountability and responsiveness.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability, and employer-paid life insurance.

• Employer contributions to 401(k) plans.

• Employee assistance program.

• Start accruing 20 days of paid time off (PTO) annually, plus holidays.

• Annual winter break: We close the week between Christmas and New Year's, allowing everyone to disconnect and recharge.

• Paid parental leave.

• Company events, happy hours, and retreats.

• Budget allocated for continuing education.