Account Manager, APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Drive net retention and growth across a portfolio of private sector accounts in the APAC region by identifying upsell opportunities, prioritizing your accounts, and proactively addressing renewal risks.

• Take full ownership of the renewal and expansion processes for your accounts, from commercial negotiations to closing deals, with accountability for both retention and growth quotas.

• Prepare thoroughly for each customer interaction by gathering relevant information about each account’s business objectives, regulatory landscape, compliance requirements, and potential for expansion.

• Establish and nurture trusted relationships with both senior and operational stakeholders within your accounts, ensuring continuity and deepening engagement over time.

• Keep accurate pipeline and forecasting data in Salesforce, providing your manager and cross-functional partners with clear insights into account health, renewal schedules, and opportunities for expansion.

• Collaborate with Sales, Customer Success, Product, and Solutions Architecture teams to transform customer feedback into actionable insights and highlight key themes across your accounts.

• Cultivate a base of satisfied customers who consistently renew, expand their accounts over time, and advocate for TRM throughout the region.

⛳️ Requirements

• A minimum of 3 years’ experience in Account Management, Customer Success, or a post-sale SaaS role, preferably supporting private sector clients in the APAC region.

• Proven experience in managing renewals, expansions, and commercial discussions with quota responsibilities.

• Ability to navigate diverse APAC markets and build relationships across various customer types, cultures, and regulatory frameworks.

• Knowledge of financial crime compliance, risk management, or related fields, including AML, sanctions, KYC, fraud, or cryptocurrency compliance, or a strong capacity to learn quickly.

• Comfortable managing a high-volume portfolio with competing priorities and strict deadlines.

• Strong presence with customers, capable of establishing trust and credibility among senior and working-level stakeholders.

• Clear and direct communicator who listens attentively, drives consensus on next steps, and ensures that nothing is overlooked.

• Proficient in CRM and sales tools such as Salesforce; disciplined in maintaining pipeline hygiene and accurate forecasting.

• Highly autonomous and responsible; you take ownership of outcomes, follow through on commitments, and proactively take the initiative.

• Adaptable and resilient in a fast-paced environment where priorities, customer demands, and market conditions can change rapidly.

• A collaborative team player who effectively engages with Sales, Customer Success, Product, Solutions Architecture, and Operations teams.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events