Account Manager – APAC

📋 Description

• Comprehend the distinct needs and objectives of each client.

• Track and evaluate client account performance, ensuring proactive resolution of issues.

• Recognize opportunities for upselling additional services or features.

• Serve as the main point of contact for client inquiries or concerns.

• Oversee client Zendesk tickets and escalate them as needed.

• Collaborate with internal teams to address client issues quickly and effectively.

• Create and implement annual client success plans that align with business goals.

• Support contract renewals and negotiations to enhance retention and satisfaction.

• Utilize data analytics to evaluate performance and suggest improvements.

• Provide regular reports on KPIs and client health indicators.

• Represent clients internally to advocate for enhancements in products and services.

• Work alongside global Account Managers to ensure a consistent client experience.

• Keep accurate records of client communications, billing, and contractual commitments.

• Offer clients resources and training to maximize the value of services.

• Maintain regular communication with clients through calls, emails, and on-site visits as applicable.

⛳️ Requirements

• 5–7 years of experience in account management, sales, or customer success, specifically with enterprise-level clients in fintech or SaaS sectors.

• Familiarity with the cards and payments industry, particularly in issuing.

• Strong urgency and responsiveness to client requirements.

• Capability to understand new technologies and a keen interest in fintech and payment innovations.

• Effective time management and multitasking abilities to handle multiple clients across various time zones.

• Resilient attitude with the ability to perform under pressure while focusing on successful outcomes.

• Excellent analytical and data interpretation capabilities.

• Strong negotiation and communication skills, both written and verbal.

• Attention to detail with a customer-centric mindset.

• Proficiency in Mandarin / Cantonese and English.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible working hours.

• Professional development opportunities.