Account Manager – APAC

📋 Description

• Comprehend the distinct needs and objectives of each client.

• Track and evaluate client account performance, ensuring proactive resolution of issues.

• Spot chances for upselling additional services or features.

• Serve as the primary contact for client inquiries or concerns.

• Oversee client Zendesk tickets and escalate issues as required.

• Collaborate with internal teams to promptly and effectively address client issues.

• Create and implement annual client success plans that align with business goals.

• Aid in contract renewals and negotiations to enhance retention and satisfaction.

• Utilize data analytics to evaluate performance and suggest enhancements.

• Provide regular reports on KPIs and client health indicators.

• Act as an advocate for clients internally to drive improvements in products and services.

• Work closely with global Account Managers to ensure a consistent client experience.

• Maintain precise records of client communications, billing, and contractual commitments.

• Supply clients with resources and training to maximize service value.

• Engage with clients regularly through calls, emails, and on-site visits when appropriate.

⛳️ Requirements

• 5–7 years of experience in account management, sales, or customer success for enterprise-level clients in fintech or SaaS sectors.

• Familiarity with the cards and payments industry, particularly issuing.

• Strong sense of urgency and responsiveness to client requirements.

• Ability to quickly learn new technologies and a keen interest in fintech and payment innovation.

• Proficient time management and multitasking abilities to handle multiple clients across various time zones.

• Resilient mindset capable of performing under pressure with a focus on achieving successful outcomes.

• Exceptional analytical and data interpretation skills.

• Strong negotiation and communication abilities, both written and verbal.

• Attention to detail with a customer-centric approach.

• Proficiency in Mandarin / Cantonese and English.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.