Account Manager – AdExchange

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of over 30 active DSP and SSP partners: ensure daily communication, oversee account health, and proactively address performance fluctuations.

• Evaluate essential platform metrics (fill rate, win rate, RPM, eCPM, revenue) and independently implement optimizations to foster account growth.

• Oversee the complete onboarding process for new partners: technical setup, endpoint configuration, initial performance validation, and ramp-up assistance.

• Discover upsell and expansion opportunities within the current partner portfolio and collaborate with the BD team to pursue them.

• Act as the primary contact for technical issues; triage, replicate, and escalate to the technical team with comprehensive documentation.

• Generate regular and ad-hoc performance reports; convert data into actionable insights for both internal stakeholders and external partners.

• Track platform profitability across assigned accounts and promptly identify anomalies or risks.

• Cultivate strong, trust-based relationships with partners through various communication channels (email, Slack, calls).

• Keep abreast of trends in the programmatic ecosystem, updates to the OpenRTB specification, and changes in privacy regulations that impact partner operations.

⛳️ Requirements

• Minimum of 2 years of experience in Account Management or Customer Success within an AdTech company.

• Strong comprehension of the programmatic ecosystem: understanding the interactions between DSPs, SSPs, and Ad Exchanges, as well as the factors influencing performance on both sides.

• Practical experience with the OpenRTB protocol: knowledge of bid request/response structures, auction mechanics, and key objects (device, app, site, imp).

• Capability to independently analyze and interpret platform data: identify drops, spikes, and root causes without supervision.

• Experience collaborating directly with both DSP and SSP partners.

• Proficient in written and spoken English at an upper-intermediate level or higher; the majority of partner communication occurs in English.

• Comfort with Excel/Google Sheets for data analysis tasks.

• Organized and detail-oriented approach to managing a large portfolio of partners simultaneously.

• Strong focus on achieving results.

🏝️ Benefits

• Options for remote work.