Account Management Specialist – Mexico, Central-Time

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the onboarding process for new partners, ensuring a seamless implementation and adoption experience.

• Oversee a portfolio of small to mid-sized accounts, with support from senior team members.

• Address partner inquiries and proactively seek opportunities to enhance the client experience.

• Track account health metrics, identifying risks and potential expansion opportunities.

• Support initiatives aimed at revenue growth.

• Work alongside product and engineering teams to relay client feedback effectively.

• Ensure accurate documentation and reporting within the CRM system.

• Play a role in enhancing internal processes as the company evolves.

⛳️ Requirements

• 1–3 years of experience in SaaS account management, customer success, client services, or a similar customer-facing position.

• Background in managing smaller accounts or assisting senior team members in a client-facing role.

• Comfortable working towards goals related to retention, adoption, and revenue.

• Energetic, proactive, highly coachable, and a team player.

• Excellent and professional communication skills with both external partners and internal teams.

• Strong writing abilities for creating concise emails and documentation.

• Highly organized and detail-oriented, capable of managing multiple accounts and tasks simultaneously.

• Willingness to learn new systems and collaborate with product and engineering teams.

• Must possess a personal laptop/computer and a reliable internet connection.

🏝️ Benefits

• Opportunities for learning and development.

• Collaborative work across different functional areas.

• Potential for growth into a more senior position over time.