Account Management Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Facilitate the onboarding process for new partners, ensuring seamless implementation and adoption.

• Oversee a portfolio of small to mid-sized accounts with support from senior team members.

• Address partner inquiries and proactively seek opportunities to enhance the client experience.

• Track account health metrics and highlight any risks or potential expansion opportunities.

• Assist in initiatives aimed at revenue growth.

• Work collaboratively with product and engineering teams to relay client feedback effectively.

• Ensure accurate CRM documentation and reporting is maintained.

• Participate in enhancing internal processes as the company grows.

⛳️ Requirements

• 1–3 years of experience in SaaS account management, customer success, client services, or a similar customer-facing role.

• Proven experience in managing smaller accounts or assisting senior team members in a client-facing role.

• Comfortable working towards goals related to retention, adoption, and revenue.

• Energetic, proactive, highly coachable, and a team player.

• Ability to communicate clearly and professionally with both external partners and internal teams.

• Strong writing skills for creating concise emails and documentation.

• Organized and detail-oriented when handling multiple accounts and tasks.

• Willingness to learn new systems and engage with product and engineering teams.

• Must have a personal laptop/computer and a reliable internet connection.

🏝️ Benefits

• Opportunities for learning and development.

• Collaboration across different functions.

• Potential for advancement into a more senior role over time.