Account Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote Jenzabar Software, services, managed services, and third-party partner products to current Jenzabar clients.

• Enhance client retention by boosting satisfaction, encouraging product adoption, and keeping clients informed about Jenzabar's offerings, strategies, and vision.

• Organize and oversee deliverables such as new application acquisitions, application upgrades, SSO implementations, and Cloud system migrations.

• Define, track, and meet project milestones while adhering to budget constraints.

• Implement sales strategies to meet revenue targets and ensure consistent, reliable performance.

• Compile quarterly metrics on growth and client retention.

• Collaborate with Product Development, Product Lifecycle Consultants, Product Quality Analysts, and other Jenzabar teams regarding sales, retention, relationships, satisfaction, and upgrades.

• Generate leads and maintain a robust sales pipeline.

• Create grassroots marketing campaign strategies.

• Establish executive relationships and engage in sales across IT and non-IT business units.

• Plan, organize, and execute sales activities ranging from executive presentations to product demonstrations.

• Ensure client satisfaction and loyalty throughout and following the sales process.

• Manage intricate sales scenarios and large-scale projects while identifying solutions to business challenges.

• Prepare, present, and negotiate proposals, contracts, and both standard and non-standard terms and conditions.

• Oversee large-scale, campus-wide software implementation projects from contract signing to post-go-live support.

• Develop comprehensive project plans that include resource allocations, tasks, deliverable dates, and milestones.

• Negotiate customer timelines and coordinate schedules, priorities, tasks, and communications.

• Address customer inquiries and requests promptly.

• Investigate pertinent business practices and the needs and expectations of higher education.

• Convey information clearly, accurately, and promptly to teams and clients.

• Grasp client requirements and business processes related to the software.

• Share knowledge and insights effectively.

• Utilize AI-enabled tools and analytics to enhance decision-making, efficiency, and business outcomes.

• Adhere to ethical standards, data privacy, and human-in-the-loop oversight when employing AI technologies.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Bachelor's degree (BS or BA) or equivalent professional experience.

• Minimum of 3 years of sales experience; experience in higher education sales is preferred.

• At least 1 year of project management experience.

• Capacity to work independently.

• Exceptional organizational skills.

• Strong communication abilities.

• Capability to function within a team environment.

• Adaptability to evolving and dynamic technology.

• Proficiency in translating complex technical concepts for functional end users.

• Robust problem-solving and software troubleshooting skills.

• Excellent presentation skills for both executives and individual contributors.

• Strong written and verbal communication skills.

• Demonstrated effective listening skills.

• Proficient in Microsoft Office Suite and other desktop applications.

• A genuine passion for customer service.

• Note: Jenzabar does not sponsor applicants for work visas.

🏝️ Benefits

• Medical Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Paid Time Off (PTO)

• Paid Parental Leave

• Paid Holidays

• Short Term Disability

• Long Term Disability

• 401K

• Educational Assistance

• Incentive plan

• Comprehensive benefits package