Account Executive, Entertainment-HSF National Sales Americas

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and expand a designated portfolio of entertainment accounts while identifying new business opportunities within the sector.

• Cultivate and sustain comprehensive account intelligence, encompassing key buyers, influencers, production contacts, travel behaviors, sourcing preferences, business potential, competitive landscape, and subsequent steps.

• Formulate and implement account strategies that facilitate revenue growth across group, transient, extended stay, production, project-based, and special event segments.

• Identify and assess new entertainment, media, production, sports, music, streaming, live event, talent, and related accounts that present potential for Hyatt hotels.

• Inform entertainment buyers about the Hyatt brands, hotel capabilities, location suitability, service standards, and solutions pertinent to their business requirements.

• Ensure that managed entertainment accounts consider Hyatt for relevant group, transient, production, project, and event sourcing opportunities.

• Collaborate with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel objectives and secure business.

• Assist in customer negotiations, hotel communications, and follow-up on opportunities with urgency, discretion, and meticulous attention to detail.

• Remain informed on entertainment industry trends, production activities, event schedules, market conditions, forecasts, and competitive insights.

• Utilize CRM, sourcing platforms, analytics, and industry tools to document activities, prioritize opportunities, and evaluate account performance.

• Advocate for Hyatt initiatives and priorities with entertainment clients as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.

• Amplify the voice of the entertainment customer within Hyatt and engage in cross-functional projects that advance National Sales objectives.

⛳️ Requirements

• A minimum of 5 years of experience in hotel sales, hospitality sales, account management, entertainment sales, or related commercial fields.

• Proven experience collaborating with entertainment, media, production, sports, music, streaming, live events, talent, or related accounts.

• Strong comprehension of entertainment market dynamics, including buyer expectations, sourcing behaviors, production timelines, travel patterns, confidentiality requirements, and service expectations.

• Solid sales expertise and business development experience across group, transient, extended stay, production, project-based, and/or special event sectors.

• Demonstrated capability to manage a portfolio of accounts while simultaneously cultivating new business opportunities.

• Excellent communication, presentation, negotiation, relationship-building, and follow-through abilities.

• Exceptional organizational skills with the capability to handle multiple customers, priorities, opportunities, and deadlines in a fast-paced environment.

• Proficiency in Microsoft Office Suite and familiarity with CRM and/or database management tools.

• Understanding of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, or similar platforms.

• Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms.

🏝️ Benefits

• Annual allocation of complimentary hotel stays at Hyatt properties worldwide.

• Flexible working hours.

• Work-life benefits including wellness initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness facility.

• A global family assistance policy that includes paid time off following the birth or adoption of a child, as well as financial support for adoption.

• Paid Time Off, Medical, Dental, Vision, and a 401K plan with company matching.