Account Executive – Digital Sales, CCaaS

This is a fully remote position, open to applicants in Texas.

📋 Description

• Drive the growth of new business within the CCaaS and Customer Experience solutions portfolio.

• Identify, cultivate, and secure new logo opportunities in enterprise and upper mid-market segments.

• Generate new revenue streams by selling CCaaS, AI, customer experience, and digital transformation solutions.

• Formulate and implement strategic account plans.

• Prospect and build a pipeline through proactive outbound business development efforts.

• Engage with executive stakeholders effectively.

• Lead intricate sales cycles from initial discovery to contract negotiations.

• Collaborate with Solution Architects and Partner teams to enhance sales efforts.

• Oversee sales opportunities, forecasts, and pipeline activities using CRM systems.

• Respond to RFPs and present solutions to executive-level audiences.

• Consistently meet or surpass annual revenue and quota targets.

⛳️ Requirements

• Over 10 years of consultative solution-selling experience at the mid-market to enterprise level.

• At least 4 years of sales experience in CCaaS, Contact Center, CX, SaaS, or Customer Service Technology.

• Proven track record of generating net-new business opportunities and closing complex enterprise deals.

• Demonstrated history of achieving or exceeding sales quotas.

• Experience managing sales processes involving multiple stakeholders within enterprise organizations.

• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies.

• Ability to engage with executive decision-makers and influence business outcomes effectively.

• Experience in coordinating cross-functional teams throughout the sales process.

• Excellent presentation, negotiation, communication, and relationship-building skills.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Tax-advantaged health care accounts.

• Financial and income protection benefits.

• Paid time off (PTO) and wellness time off.