Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture strong relationships with clients, acting as the main contact for inquiries related to payments and account issues.

• Oversee customer accounts to ensure prompt payments and follow up on overdue invoices.

• Create and implement strategies for customer retention to enhance satisfaction and decrease outstanding balances.

• Address payment disputes by working closely with finance, sales, and customer support teams.

• Monitor and analyze customer payment behaviors to spot trends and reduce financial risks.

• Keep precise records of collection activities to guarantee compliance with regulations.

• Negotiate payment arrangements, including settlements, discounts, or extended payment terms.

• Assist internal teams by offering insights and suggestions to improve processes.

• Carry out additional responsibilities as necessary to fulfill business requirements.

⛳️ Requirements

• Associate's or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).

• Experience in a customer-facing position, ideally in account management or as an account executive.

• Excellent communication and negotiation skills with the ability to establish rapport across various markets.

• Self-driven and results-oriented, capable of working independently to meet deadlines.

• Proficient in Microsoft Office Suite and CRM systems.

• Fluency in both English and Spanish is essential; proficiency in additional languages is advantageous.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options