Account Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Grow your client portfolio by securing Monthly Recurring Revenue (MRR) through upselling, cross-selling, and retention strategies;

• Track the financial health metrics of your portfolio to ensure the necessary expansion and retention for positive exit results;

• Arrange and conduct meetings with portfolio clients, actively engaging in strategic planning and pinpointing improvement opportunities using Mercos' solutions;

• Reach out to the entire client portfolio on a cycle of up to 90 days;

• Recognize complex client requests and efficiently direct them to the appropriate internal teams to ensure quality delivery;

• Cultivate a thorough understanding of clients' businesses and future aspirations, crafting customized strategies to create ongoing value;

• Act as the client's representative within Mercos, linking their needs with Product, Development, Partners, Finance, and other teams;

• Represent Mercos at trade shows and events in São Paulo or other regions across Brazil;

• Be prepared for frequent travel (approximately one week per month) to attend events;

• Engage in MercosCast and host live sessions aimed at the customer base to boost product engagement and create new opportunities;

• Develop swift, investigative action plans with clients to reverse cancellation requests (churn);

• Ensure tracking and management tools (CRM) are meticulously updated;

• Lead contract negotiations, plan migrations, adjustments to user packages, and annual pricing reviews;

• Participate in the ongoing review of team processes to enhance execution and collective outcomes;

• Complete mandatory training in the Mplayers development track and actively construct your Individual Development Plan (IDP) through one-on-ones with leadership.

⛳️ Requirements

• Proven experience in managing client portfolios and generating new business within active accounts;

• Strong understanding of SaaS metrics and indicators (MRR, Churn, LTV, CAC, etc.);

• Advanced negotiation, persuasion, and commercial conflict-management skills;

• Analytical capability to interpret complex business situations and convert them into actionable plans;

• Comfort in teaching and guiding clients on software features and usability;

• Experience in managing sales funnels and opportunities;

• Familiarity with utilizing and strategically maintaining CRM tools.

🏝️ Benefits

• 💰 PLR – Profit Sharing Program

• 🍎 Home-office allowance + meal/food benefit on the Caju flexible benefits card

• 🤑 Budget to set up your home office

• 🚑 Nationally covered Health and Dental plan

• 👩🏽‍⚕️ Access to Moodar for online psychological support (benefit extended to family)

• 💻 Access to an educational platform with full scholarships for undergraduate, postgraduate, short courses, languages, and MBA programs

• 🏋🏼‍♀️ Wellhub (formerly Gympass): App providing access to partners for physical activities (gyms) and partners for physical, emotional, and nutritional well-being for you and your family!