Account Executive

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Account Executive for France, you will oversee sales support, product training, and customer service initiatives.

• Your responsibilities will include identifying new business prospects within the region, while also managing, retaining, renewing, and expanding a portfolio of current clients.

• You will assist Regional Sales Managers in promoting publishers, products, and services throughout the designated region, contributing to overall revenue enhancement.

• Develop and maintain comprehensive stakeholder maps for key accounts, facilitating the creation and execution of strategic account plans.

• Implement targeted renewal campaigns, in addition to proactive lead generation, cold outreach, and the cultivation of high-quality prospect pipelines.

• Contribute to new business development efforts while fostering and growing existing client relationships; support the complete sales process and provide exceptional customer service.

• Meet and exceed annual portfolio growth objectives as outlined by the organization.

• Strengthen customer loyalty, retention, and satisfaction through regular engagement and value-driven interactions.

• Utilize effective communication skills to gather valuable customer insights and feedback through productive telephone and virtual discussions.

• Conduct and facilitate training sessions for libraries and publishers, ensuring users fully leverage the value of products and services.

• Boost product awareness and adoption by delivering trials, demonstrations, and online presentations.

• Collaborate cross-functionally with marketing and product teams to align messaging, campaigns, and customer requirements.

• Assume additional responsibilities and account-related tasks as needed to support business goals.

⛳️ Requirements

• Native or near-native proficiency in French, with additional knowledge of Italian or German considered an asset.

• Fluent in English (spoken, written, and reading) with the capability to communicate effectively in a professional setting.

• Proven excellence in negotiation, communication (both verbal and written), and presentation skills.

• A proactive, self-driven, and highly organized individual with a flexible and positive work approach.

• Strong customer service orientation combined with commercial awareness and sales aptitude.

• Demonstrated ability to collaborate effectively within a team, showcasing strong coordination and interpersonal skills.

• Previous experience in the library or publishing sector is preferred.

🏝️ Benefits

• Work will primarily be conducted from home, with occasional travel as required.

• You will maintain contact with your team and colleagues globally in person, through online video conferencing tools, and via email.

• You will be part of an informal, truly international organization.

• If successful, you will have excellent opportunities to advance your career and experience within this innovative work environment.

• Our values guide everything we do and reflect our vision. We strive to be:

• Customer focused – we recognize our clients are at the center of our success and we will always listen and collaborate with them.

• Caring – to act with integrity and kindness.

• Trustworthy – to behave and express ourselves in a reliable, open, and honest manner.

• Diverse – to embrace the unique talents, ideas, expertise, and values of our employees.

• Collaborative – working together and collectively to pursue global opportunities.