Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for identifying opportunities and transforming leads into enduring partnerships.

• Conduct customer prospecting as needed to generate leads and maintain consistent pipeline coverage.

• Collaborate with Inside & Outside Sales Representatives to establish a strategic approach to prospecting and lead generation.

• Oversee customer qualification, discovery, business case presentations, and execute the complete new logo sales process.

• Secure new logo business in designated accounts to meet quota.

• Research assigned accounts to develop structured and comprehensive organizational charts along with target contacts by persona.

• Present findings to sales leadership.

• Create and implement approved plans to generate awareness, engagement, and opportunities within targeted accounts.

• Comprehend the customer's contact center, back office, and structured workforce challenges, priorities, and strategic roadmap while aligning Intradiem’s solutions to address customer needs.

• Cultivate and nurture relationships with key decision-makers and leaders in contact center/back office/structured workforce, demonstrating expertise in contact center and Intradiem solution value.

• Implement strategies across all opportunities to engage with VITO (Very Important Top Officer).

• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, positioning Intradiem as a strategic partner.

• With the support of Sales Leadership, coordinate complex sales cycles and utilize effective team selling strategies to secure budget, priority, and momentum across various sponsors and stakeholders, including contact center executives and IT.

• Collaborate with multiple sponsors and stakeholders to navigate internal obstacles, blockers, and objectives to facilitate the successful acquisition of Intradiem’s solution.

• Be knowledgeable about contact center operations as well as Intradiem’s Dynamic Workforce Optimization solution, vision, and roadmap.

• Ensure regular updates in Salesforce and adherence to all other sales cadences across all accounts.

• Maintain a pipeline coverage of at least 5x quota.

• Manage a new bookings quota and engage in account planning and forecast reviews.

• Willingness to travel up to 25%.

• Conduct all business in alignment with Intradiem’s policies and procedures.

• Execute all other assigned duties.

⛳️ Requirements

• Bachelor’s degree in Business, Sales, or a related field.

• Over 10 years of experience in SaaS or service sales related to Contact Centers, Back Office, and structured workforces; at least 5 years of experience selling solutions in Back Office environments.

• Direct operational experience in Contact Centers & Back-Office is preferred.

• Proven experience in understanding and leveraging AI—both for Contact Center/Back Office applications and in the context of successful Account Executive activities (signal-based lead generation, reporting, VITO outreach, etc.).

• Initial success in an enterprise software sales environment, coupled with excellent communication and sales skills.

• Demonstrated proficiency in sales, market research, and business acumen.

• Customer-oriented with a strong ability to sell value through a Consultative Selling approach.

• Capacity to identify sales barriers and effectively overcome challenges to close business.

• Strong verbal and written communication skills, capable of credibly presenting recommendations at senior organizational levels.

• Motivated, goal-oriented individual with a proven ability to work independently and maintain high collaboration levels across internal teams.

• Possess high levels of honesty, integrity, and confidentiality.

• Strong organizational, follow-up, problem-solving, and analytical skills.

• A proven track record of success and measurable results.

• Open-minded, eager to learn, grow, and improve every day.

• Cross-functional, team-oriented individual who fits into Intradiem’s “People first culture”—someone others enjoy working with.

• Self-motivated, confident, proactive, and exceptionally organized.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options