Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients, ensuring that client objectives align with Connexion Point’s operational execution.

• Develop and sustain robust relationships with client stakeholders at the executive level.

• Engage in weekly updates to guarantee ongoing alignment and achievement of objectives.

• Facilitate Business Reviews, performance analyses, and strategic planning meetings.

• Collaborate closely with Operations, Workforce Management, Training, and Quality teams to ensure that service delivery meets or surpasses contractual KPIs.

• Oversee and analyze BPO performance metrics, including Conversion rates, AHT, ASA, and service levels.

• Manage multi-million-dollar account portfolios, taking full responsibility for revenue, margin, and forecasting precision.

• Identify performance deficiencies and initiate cross-functional action plans to enhance results.

⛳️ Requirements

• Over 5 years of experience in BPO account management, client services, or operational roles.

• Demonstrated success in managing substantial, multi-million-dollar accounts in a results-oriented environment.

• Strong knowledge of Medicare, CMS regulations, and health insurance operations.

• Proven capability to scale accounts, lead large ramp-ups, and handle seasonal variations.

• Outstanding analytical skills with a background in leveraging BPO metrics to enhance performance.

• Excellent communication, negotiation, and executive presence abilities.

• Experience collaborating across functions with operations, WFM, training, and quality teams.

• Ability to excel in a dynamic, high-growth setting.

🏝️ Benefits

• Competitive compensation package

• Benefits that enhance your work experience

• Support for you and your family