Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and accountability for a designated portfolio of Core client accounts and their associated revenue.

• Collaborate closely with the Customer Success Manager to ensure an exceptional client experience.

• Manage the complete account lifecycle from onboarding to renewal, incorporating quarterly reviews, check-ins, and annual planning while optimizing all interactions to enhance revenue retention and growth.

• Formulate and implement client-specific strategies aimed at retention, expansion, and customer satisfaction.

• Proactively seek upsell, cross-sell, and renewal opportunities in collaboration with the Product and Sales teams.

• Regularly assess account trends, usage behaviors, and service requirements to guide strategic proposals.

• Lead renewal discussions and assist with pricing or contract adjustments as necessary.

• Evaluate account performance to identify early indicators of churn risk or declining engagement.

• Work closely with CSMs, Product, and Operations to provide seamless client experiences.

⛳️ Requirements

• 3–5 years of experience in Account Management, Customer Success, Sales, or similar roles involving strategic, enterprise accounts.

• Demonstrated success in revenue retention, upsell/cross-sell execution, and fostering long-term client relationships.

• Excellent relationship-building capabilities with a strong ability to communicate effectively with client stakeholders and internal teams.

• Analytical mindset with a comfort in utilizing data to identify account trends, risks, and opportunities.

• Familiarity with CRM and reporting tools like HubSpot and DOMO.

• Preferred background in background screening or B2B SaaS experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities