Account Executive

This is a fully remote position, open to applicants in Canada.

📋 Description

• Invite the Sales Director to facilitate in-depth exploration and potential sales of new services as needed.

• Conduct continuous needs assessments with the customer base to identify areas for partnership.

• Consult with customers and create solutions for complex business challenges.

• Renew current business agreements.

• Provide online Employee Orientation Sessions as well as Supervisory Training.

• Understand customer needs and pinpoint opportunities for up-selling and cross-selling.

• Review and develop promotional tools and strategies for increased awareness.

• Update the CRM (Salesforce) to ensure accurate customer data is maintained.

• Manage customer accounts to ensure contract satisfaction.

• Participate in sales presentations upon request.

• Attend regular meetings with customers.

• Deliver Wellness Sessions to clients.

• Offer consultation to leaders regarding organizational psychological health & wellness and employee-related issues.

• Prepare, review, analyze, and present customer reports.

• Address customer inquiries and concerns promptly.

• Facilitate the launch of new customers, implementation activities, distribution of promotional materials, and custom-designed service delivery components when necessary.

⛳️ Requirements

• A 2-year diploma in Marketing, Business Administration, HR, or another relevant field.

• 2-3 years of experience in a professional business-to-business sales and/or account management setting.

• Ability to employ critical and analytical thinking, along with creativity, in developing customer-centric solutions.

• Exceptional verbal, listening, and written communication skills; proficiency in French is a plus.

• Strong business acumen and an innate curiosity.

• Excellent customer service, problem-solving, and negotiation abilities.

• Outstanding organizational skills with a keen attention to detail.

• Proficient in presentation and meeting facilitation.

• Capable of working independently while also contributing to team goals.

• Proficient in Microsoft Office and CRM software (Salesforce).

• A valid driver’s license, access to a vehicle, and the willingness to travel.

🏝️ Benefits

• Commitment to service excellence.

• Emphasis on integrity.

• Focus on collaboration.

• Encouragement of innovation.